FAQs

Q1: Which smart door lock is suitable for my house?

As door structures vary, different smart door locks may be needed for installation. We will identify the lock that best fits your door. Before consultation, please take a photo of your current door lock, door and gate. Follow the ‘Door Measurement Guideline’ attached below.

Q2: What are the requirements to install Smart Door Lock?

1. Special doors (iron door, fence door, double lock door, glass security door, hidden lock, etc.) cannot be installed
2. The door thickness should be between 40 - 120 mm
3. The distance between the center of the mortise and the front and rear door
4. Panels should be greater than 20mm
5. The standard mortise (68x60) can be replaced and installed based on requirement

 

Q3: What is included in the smart door lock package?

ABUS Smart Door Lock comes bundled with :
Front panel x1, Back panel x1, mortise x1, Strike plate x1, Dust box x1, Accessory package x1, Installation cutting template x1, User manual x1, Type-C charger & cable x1, Battery x2, Mechanical key x2, ABUS IC card x2, A93 euro profile cylinder x1 (optional)

 

Q4: Why do i need a smart door lock?

To enhanced convenience, security & control over your home's access. ABUS smart door lock support unlock features such as palm vein, 3D facial recognition, fingerprint, password, mechanical key, ABUS IC card & NFC. You no longer need to carry keys or worry about losing them. However, it is recommended to keep the mechanical key accessible for emergencies, such as your house or office